Terms of Service

Welcome to Heiwaa, the premier mental health platform meticulously designed to revolutionize mental health access worldwide. Our cutting-edge platform, developed by Mangroves Wellbeing, a distinguished mental health company headquartered in Kerala, India, facilitates expedited, secure, and hassle-free digital consultations.

Web Application Terms of Service

Please carefully review the following Terms of Service for our web application, Heiwaa, before using it. These Terms of Service govern your access to and usage of the web application. You may only use the web application if you agree to abide by the Terms of Service outlined below. If you do not agree to these Terms of Service in their entirety, please refrain from accessing or using the web application. By accessing or using the web application, you (referred to as “you” or “your”) and the entity you represent indicate your acceptance of these Terms of Service. The term “Counsellor” refers to the inhouse and third-party mental health professionals we have partnered with.

Additional Terms of Service or documents that may be posted on the web application from time to time are explicitly incorporated into these Terms of Service by reference. We reserve the right, at our sole discretion, to modify or change these Terms of Service at any time and for any reason. We will notify you of any such changes by updating the “Last Updated” date of these Terms of Service and sending you an email notification for significant changes.

Intellectual Property Rights

The web application, unless otherwise specified, is our exclusive property. All Content, including source code, databases, functionality, software, web application designs, text, and graphics on the web application, as well as the Marks (trademarks, service marks, and logos), are either owned or controlled by us, or licensed to us. They are protected by copyright, trademark, and other intellectual property laws.

The Content and Marks on the web application are provided “AS IS” for informational and personal use purposes only. Except as expressly permitted in these Terms of Service, no part of the web application, Content, or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or exploited for any commercial purpose without our prior written permission.

Subject to your eligibility to use the web application, you are granted a limited license to access and use the web application, as well as to download or print a copy of any portion of the content for personal and client use, provided that you obtain proper access authorization. We reserve all rights not expressly granted to you regarding the web application, Content, and Marks.

User Representations

By using the web application, you make the following representations and warranties:

You confirm that all the registration information you provide is true, accurate, current, and complete.
You agree to maintain the accuracy of the provided information and promptly update it when necessary.
You possess the legal capacity to enter into these Terms of Service and agree to abide by them.
You are of the legal age in your jurisdiction of residence, and you are not considered a minor.
You will not access the web application using automated or non-human means, including bots, scripts, or any other similar methods.
You will not utilize the web application for any illegal or unauthorized purposes.
Your use of the web application will not violate any applicable laws or regulations.

If any of the information you provide is found to be untrue, inaccurate, not current, or incomplete, we reserve the right to suspend or terminate your account and deny any present or future usage of the web application (or any part thereof).

User Registration

To access the web application, registration is required. You agree to maintain the confidentiality of your password and accept full responsibility for all activities carried out under your account or password. It is your responsibility to ensure the confidentiality and security of your password. If you suspect or have reason to believe that your password has been compromised or is being used in an unauthorized manner, please notify us immediately. You should take all necessary precautions to keep your password secure.

We reserve the right, at our sole discretion, to remove, reclaim, or modify any username you choose if we determine that it is inappropriate, obscene, or otherwise objectionable.

Access to heiwaa.com

While we strive to provide uninterrupted availability and error-free transmissions on the website, it is important to note that due to the inherent nature of the Internet, we cannot guarantee absolute continuity and error-free operation. Occasionally, your access to the website may be temporarily suspended or restricted to accommodate repairs, maintenance, or the implementation of new features or services. Such suspensions or restrictions may occur without prior notice. However, we will make reasonable efforts to minimize the frequency and duration of any such interruptions or restrictions.

Prohibited Activities

When using the web application, you must adhere to the following guidelines:

You may only use the web application for its intended purpose and not for any other unauthorized purposes, unless specifically endorsed or approved by us.
You must not systematically retrieve data or content from the web application to create collections, compilations, databases, or directories without our written permission.
Unauthorized use of the web application, including collecting user information for unsolicited emails or creating user accounts through automated or deceptive means, is strictly prohibited.
Any attempt to circumvent, disable, or interfere with the security features of the web application is prohibited, including measures that protect content or impose limitations on its use.
Unauthorized framing or linking to the web application is prohibited.
You must not deceive, defraud, mislead, or engage in any activity that compromises the security or integrity of the web application or its users.
Automated use of the web application, such as employing scripts or data mining tools, is prohibited.
Interfering with or disrupting the normal functioning of the web application or its associated networks and services is not allowed.
Impersonating another user or using someone else’s username is strictly prohibited.
Selling or transferring your user profile is not permitted.
Using information obtained from the web application to harass, abuse, or harm others is prohibited.
Using the web application for competitive purposes or commercial enterprises without authorization is not allowed.
Reverse engineering, decompiling, or disassembling the web application’s software is prohibited.
Attempts to bypass security measures or access restricted areas of the web application are strictly forbidden.
Harassing, annoying, intimidating, or threatening our employees or agents is not permitted.
Deleting copyright or proprietary rights notices from any content is prohibited.
Copying or modifying the web application’s software, including code in Flash, PHP, HTML, JavaScript, or other languages, is not allowed.
Uploading or transmitting viruses, Trojan horses, or any disruptive material that interferes with the web application’s functionality or users’ experience is prohibited.
Uploading or transmitting information collection mechanisms, such as spyware or cookies, is not allowed unless resulting from standard search engine or browser usage.
Using or distributing automated systems, such as spiders, robots, or cheats, that access the web application without authorization is prohibited.
Engaging in activities that disparage, tarnish, or harm us or the web application, as determined by us, is not permitted.
Using the web application in violation of applicable laws or regulations is strictly prohibited.
Failure to comply with these guidelines may result in the suspension or termination of your account and restricted access to the web application.

Governing Laws

This agreement and your use of our service are governed by the laws of India, excluding its conflicts of law rules. Your use of our service may also be subject to other applicable local, state, national, or international laws.

Web Application Management

We retain the right, though not the obligation, to:

Monitor the web application to identify any violations of these Terms of Service.
Take appropriate legal action, at our sole discretion, against any individual who we believe, in our sole discretion, has violated the law or these Terms of Service. This may include reporting such individuals to law enforcement authorities.
In our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technically feasible) any of your contributions or any part thereof.
In our sole discretion and without prior notice or liability, remove or disable any files or content that are excessively large or burdensome to our systems.
Manage the web application in a manner that safeguards our rights and property and promotes the proper functioning of the web application.
Please note that these actions are taken to protect our rights, property, and the smooth operation of the web application.

Services Availability and Purchase Terms

The cost provided by the Counselor is considered final and non-negotiable.
The cost provided by the Counselor is subject to change without prior notice.
Booking, payment, and amendment terms and conditions are determined solely by the Counselor and may vary from time to time.
Refund policies are determined by the Counselor.
The Counselor reserves the right to accept, reject, or modify bookings and revise rates based on negotiations.

We prioritize data privacy and security. To review our Privacy Policy, please visit the link in the footer of the heiwaa.com landing page. By using the web application, you agree to comply with our Privacy Policy, which is incorporated into these Terms of Service. It is important to note that the web application is hosted in India.

If you access the web application from the European Union, Asia, the United States, or any other region with laws or requirements governing the collection, use, or disclosure of personal data that differ from the laws in India, your continued use of the web application implies that you are transferring your data to India and expressly consenting to the transfer and processing of your data in India.

Limitations Of Liability

These Terms of Service do not limit or exclude our or your liability for fraud or fraudulent misrepresentation, nor do they limit or exclude any liabilities that are not permitted to be limited or excluded under applicable law. We shall not be held liable to you for any losses arising from events beyond our reasonable control.

To the maximum extent permitted by law, Heiwaa assumes no liability for the following:

a) Loss or corruption of data, databases, or software.
b) Any special, indirect, or consequential loss or damage.

Term And Termination

These Terms of Service will remain in effect as long as you use the web application. However, we reserve the right, at our sole discretion and without notice or liability, to deny access to and use of the web application to anyone for any reason, including but not limited to a breach of these Terms of Service, applicable laws, or regulations. We may also terminate your account, remove any content you have posted, and discontinue your use of the web application at any time and without warning, at our sole discretion.

If your account is terminated or suspended for any reason, you are prohibited from creating a new account using your name, a fake name, a borrowed name, or the name of a third party, even if you are acting on behalf of that third party.

In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including pursuing civil, criminal, and injunctive remedies.

Fees And Payment

We understand the importance of maintaining the security and confidentiality of your payment information. We commit to storing any credit card or payment processing details you provide us in the most secure manner possible.

Please note that you are responsible for paying any applicable taxes and third-party fees that may be associated with your use of the web application. We are not responsible for these fees.

In the event that you owe us any fees or payments, we may take steps to collect the amount owed. If you are located outside of India, your payments may be made to a foreign entity as per our payment processing procedures.

Cancellation and Refund Policy

It is important for you to review the cancellation and refund policy of the specific Counselor before initiating a booking. In cases where a Counselor does not have a defined cancellation policy, Heiwaa’s cancellation and refund policy will apply.

If you wish to cancel a booking and receive a full refund, you can do so up to 3 days before the date and time of your session. Cancellations made after 3 days of the session will incur a 20% cancellation fee. Cancellation requests made within 24 hours of the session date may not be eligible for a refund. However, Heiwaa will make efforts to negotiate the best refund terms with the Counselor on a case-by-case basis.

Once a cancellation request is approved by both Heiwaa and the Counselor, you will receive a refund of the agreed amount within 7 working days. The money will be credited to your bank account instantly via IMPS or NEFT, but it may take up to 7 days for the amount to be reflected in your bank account due to operational delays.

Please note that the specific details and timelines mentioned above are subject to the terms and conditions of Heiwaa and the respective Counselors. It is advisable to refer to the cancellation and refund policy and contact Heiwaa for any specific inquiries or clarifications regarding the process.

Thank you for trusting us.